Information Systems Technician I

2 days ago

Springfield, Illinois, United States Illinois Secretary of State Full time
Job Title: Information Systems Technician I

Join the Illinois Secretary of State team as an Information Systems Technician I, providing technical support and analysis for various data processing systems.

Job Summary:

This role involves performing independent systems analysis, assisting senior staff and users with problem resolutions, installations, maintenance, and monitoring of various data processing hardware and software.

Key Responsibilities:
  • Perform independent systems analysis on technical problems, including networking and PC issues
  • Install hardware and software, and perform complex program testing and debugging under senior staff guidance
  • Receive and resolve system problems, identifying and resolving terminal, circuit, and network malfunctions
  • Monitor and test equipment, including modems, PCs, printers, terminals, keyboards, CPUs, and cables
  • Assist with installation of PCs, and may assist with dial-up modems for computer access
  • Install equipment received from vendor depot repairs and from the Help Desk
  • Forward information to Property Control and the Equipment Control Officer regarding installation, relocation, and/or removal of terminals and minicomputers
  • Prepare and install cables for computer and terminal installation, and assist maintenance vendors in resetting computer equipment
  • Travel as necessary for education, meetings, site surveys, or actual installation or relocation of terminals and mini-computers
Requirements:
  • Requires knowledge, skill, and mental development equivalent to completion of one year of college, with coursework in the computer science field OR 1.5 years of technical systems and programming experience OR any equivalent combination of education and experience
  • Requires elementary knowledge of Information Technology concepts and principles, the theories and functions of computer systems, and the principles and techniques of Information Technology documentation
  • Requires elementary knowledge of hardware and software, languages, and procedures to provide assigned technical and analytical support services
  • Requires working knowledge of the devices for capturing data and the means available for receiving and transmitting data from remote locations to a computer
  • Requires working knowledge of the principles and techniques of computer system documentation
  • Requires ability to effectively participate in and profit from formal and in-service training programs
  • Requires ability to analyze data logically
  • Requires ability to maintain satisfactory working relationships with others
  • Requires the ability to follow oral and/or written instructions and to carry out routine operations, once established, without further instructions
  • Requires sufficient oral and written communication skills for effective engagement with colleagues and internal users/customers
  • Requires awareness and adherence to organizational standards for security, privacy, and ethics
  • Requires ability to lift, carry, and push/pull up to 50 lbs
  • Requires willingness to travel and possession of a valid Illinois driver's license as required by individual positions within the class
Application Process:

Please visit https://www.illinois.gov/ to apply by completing the online application. You may also upload a resume or other attachments as needed. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.

Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago or Springfield. Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

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