Retail Sales Jewelry Associate

3 weeks ago


Westlake, Ohio, United States Macy's Full time

Job Summary

We are seeking a detail-oriented and customer-focused Clerical colleague to join our Fine Jewelry Department team at Macy's. As a key member of our team, you will be responsible for processing new merchandise, maintaining accurate records, and providing exceptional customer experiences.

What we can offer you:

  • A dynamic and inclusive work environment
  • Opportunities for growth and development
  • Competitive compensation and benefits package
  • Employee Assistance Program (EAP) for mental health and financial literacy resources
  • Merchandise discounts and other perks

Key Responsibilities:

  • Process new merchandise and maintain accurate records
  • Provide exceptional customer experiences through friendly and helpful interactions
  • Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers, and returns
  • Merchandise jewelry cases for new products, season changes, special events, and clearance sales
  • Pack customer sizing and repair orders for outbound shipment to the Jewelry Center
  • Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation
  • Assist in the inventory process and monitor supply levels
  • Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping, and Buy Online, Pickup in Stores (BOPS)
  • Maintain orderliness and cleanliness of jewelry counters and area
  • Adhere to Asset Protection and inventory control and compliance procedures

Requirements:

  • Focused on upholding Macy's dedication to diversity, inclusion, and respect
  • Flexible availability, including days, evenings, weekends, and holidays
  • Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
  • Enjoy working as part of a team, as well as independently
  • Resourceful and able to adapt quickly to changing priorities

Essential Physical Requirements:

  • Maintaining a stationary position, walking, and reaching with hands and arms
  • Frequent use of computers and handheld electronic equipment
  • Reaching, crouching, kneeling, stooping, color vision, and climbing ladders
  • Lifting and moving items weighing up to 25 lbs.


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