Retail Sales Jewelry Associate
3 weeks ago
Job Summary
We are seeking a detail-oriented and customer-focused Clerical colleague to join our Fine Jewelry Department team at Macy's. As a key member of our team, you will be responsible for processing new merchandise, maintaining accurate records, and providing exceptional customer experiences.
What we can offer you:
- A dynamic and inclusive work environment
- Opportunities for growth and development
- Competitive compensation and benefits package
- Employee Assistance Program (EAP) for mental health and financial literacy resources
- Merchandise discounts and other perks
Key Responsibilities:
- Process new merchandise and maintain accurate records
- Provide exceptional customer experiences through friendly and helpful interactions
- Use technology to complete sales transactions, perform audits, and process new receipts, damages, transfers, and returns
- Merchandise jewelry cases for new products, season changes, special events, and clearance sales
- Pack customer sizing and repair orders for outbound shipment to the Jewelry Center
- Organize and file shipping, receiving, customer sizing, repair, sales, and return documentation
- Assist in the inventory process and monitor supply levels
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping, and Buy Online, Pickup in Stores (BOPS)
- Maintain orderliness and cleanliness of jewelry counters and area
- Adhere to Asset Protection and inventory control and compliance procedures
Requirements:
- Focused on upholding Macy's dedication to diversity, inclusion, and respect
- Flexible availability, including days, evenings, weekends, and holidays
- Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
- Enjoy working as part of a team, as well as independently
- Resourceful and able to adapt quickly to changing priorities
Essential Physical Requirements:
- Maintaining a stationary position, walking, and reaching with hands and arms
- Frequent use of computers and handheld electronic equipment
- Reaching, crouching, kneeling, stooping, color vision, and climbing ladders
- Lifting and moving items weighing up to 25 lbs.
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