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Maitre d' Host

1 month ago

Las Vegas, Nevada, United States Mother Wolf Las Vegas Full time
Job Title: Maitre d

Mother Wolf Las Vegas is seeking a skilled Maitre d to join our team.

Job Summary

The Maitre d plays a critical role in ensuring the smooth and exceptional operation of the restaurant. They will be responsible for greeting guests, seating them, and taking care of their needs during their dining experience.

Key Responsibilities
  • Greet guests with a welcoming smile and professional demeanor.
  • Oversee and coordinate Front of House staff, including hosts.
  • Manage the restaurant's reservations and seating arrangements to ensure efficient table allocation and reservation schedules.
  • Accommodate VIP guests, special occasions, and large parties with careful attention.
  • Ensure tables are set according to the restaurant's standards and accommodate the number of guests in a party.
  • Train and mentor staff in guest service standards and restaurant etiquette.
  • Coordinate with staff to ensure smooth flow of service and minimal wait times.
  • Build and maintain a positive relationship with regular customers, addressing their special needs and preferences.
  • Proactively address issues that may arise during service, such as seating conflicts, special requests, or service delays.
  • Have extensive knowledge of the restaurant's menu and wine list to make recommendations to guests.
Requirements
  • Three years of previous experience in a high-end or high-volume restaurant.
  • Excellent listener and communicator.
  • Ability to focus on guest interaction and multitask.
  • Team player and able to anticipate others' needs.
  • Knowledge of seating management systems (preferred but not required).
  • Experience with answering phones in a reservation system.
  • Positive Attitude.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays when required.
  • Must have a valid SNHD Food Handler card and Alcohol Awareness Card.