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Part-Time Retail Sales Associate

2 months ago

Scottsdale, Arizona, United States Tommy John Full time
Part-Time Retail Sales Associate

Tommy John is a comfort-focused lifestyle brand dedicated to solving everyday problems with clothing. We're seeking a talented Part-Time Retail Sales Associate to join our Scottsdale, AZ team. As a Comfort Concierge, you'll be part of a dynamic team that provides exceptional in-person shopping experiences to our customers.

The Role:

As a Part-Time Retail Sales Associate, you'll report to the Store Manager and provide friendly, knowledgeable service to our customers. You'll model Tommy John values and customer-first behaviors in all interactions to nurture a positive customer experience.

Responsibilities:
  • Consistently demonstrate Tommy John's customer-centric selling standards to deliver a positive customer experience and achieve daily sales goals.
  • Proactively resolve customer concerns in a professional manner with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
  • Ouit the customer by suggesting key looks and products by incorporating the customer's individual style with popular bundles.
  • Promote awareness and growth of Tommy John by introducing customers to brand social media channels and hashtags.
  • Perform register sales transactions accurately and efficiently in accordance with established cash control procedures and customer service guidelines.
  • Demonstrate collaboration and provide ad hoc support to fellow associates with tasks and customer interactions.
  • Restock return merchandise to the correct product location on the sales floor; properly label and place all damaged and defective merchandise in appropriate area at the end of each shift.
  • Ensure the store is neat and well-presented at all times, including fitting room(s) and stockroom.
Requirements:
  • A customer-focused mindset with a desire to please and provide exceptional service to our customers.
  • Relevant years of experience in a similar role within a fashion/retail environment.
  • Demonstrates alignment with TJ core values: Humble, Adaptable, Mindful, GSD 2.0, & Curious.
  • Experience and ability to process information + merchandise through the computer and POS register system.
  • Excellent verbal and written communication skills, specifically with customers and retail team.
  • Strong organizational + merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
  • Demonstrated collaborative skills and ability to multi-task in a fast-paced environment.
  • Ability to stand and walk around for extended periods of time, with short breaks.
  • Ability to work a flexible schedule including evenings, weekends and holidays.
  • Ability to lift in excess of 20 pounds.
What We Offer:
  • Tons of Snacks
  • Tommy John Employee Discount
  • Flexibility
  • Great work environment

Pay Rate: $15 per hour

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