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Certified Healthcare Assistant
2 months ago
ABOUT COMMUNITY HEALTH PROGRAM INC
Community Health Program Inc is a network of health facilities dedicated to delivering exceptional primary and preventive care to individuals of all ages. Our organization stands out by offering a comprehensive range of support services that go beyond medical and dental care, aimed at enhancing family health and children's well-being. As a federally designated rural community, we serve a Medically Underserved Population Area.
As a nonprofit healthcare provider and community collaborator, Community Health Program Inc is committed to being a leader in the regions we serve. We provide high-quality healthcare, dental services, wellness education, and family support services. Our outreach initiatives include free health screenings and assistance with insurance enrollment, empowering individuals to take charge of their health and that of their families.
POSITION SUMMARY
The Certified Medical Assistant plays a vital role in supporting patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in fulfilling the mission and vision of Community Health Program Inc. The ideal candidate will possess a friendly and welcoming demeanor and may be required to travel to various practices as needed. Weekend availability may be necessary. This position fosters a caring, collaborative, and innovative work environment, aligning with the organization's mission, vision, and values while adhering to compliance protocols and organizational policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and guide patients to examination rooms; prepare them for their appointments; accurately measure and document vital signs; assist providers in patient intake to facilitate care as per established protocols; support providers during examinations and procedures as required; guide patients post-visit.
- Perform EKGs on designated patients; prepare lab requests ensuring proper labeling and documentation of specimens; deliver specimens to the appropriate location; retrieve lab results and imaging reports; clean and restock examination rooms as necessary.
- Administer vaccines (if certified) and maintain professional certification/registration.
- Update service profiles to meet provider scheduling needs; manage incoming calls, providing information and recording messages; perform clerical tasks as requested; liaise with external agencies as directed by providers.
- Respond to patient inquiries promptly; pre-register patients during appointment scheduling; gather necessary information for appropriate triage; ensure follow-up appointments are booked as per care plans; cross-train for additional support roles as needed.
- Review clinical protocols and competencies annually with supervising RN or clinical trainer; maintain CPR certification.
COMPETENCIES: To succeed in this role, candidates should demonstrate the following competencies:
- Ability to interact with others with professionalism and respect; contribute positively to team dynamics; balance individual and team responsibilities; uphold the highest standards of ethics.
- Respond effectively to patient needs; manage challenging or emotional situations with empathy and respect; seek feedback for continuous improvement.
- Ability to prioritize tasks and work efficiently under pressure; complete assignments accurately and on time with minimal supervision; be adaptable and willing to assist in various capacities.
- Communicate effectively in individual or small group settings; respond to inquiries competently; complete administrative tasks accurately and promptly.
- Ability to perform calculations and solve practical problems; interpret various forms of instructions provided in written, oral, or diagrammatic formats.
- Dependable and punctual; maintain commitments to scheduled responsibilities.
- Bilingual skills, particularly in Spanish, are advantageous.
ESSENTIAL SKILLS AND QUALIFICATIONS: To perform this role effectively, candidates must meet the following requirements:
- High school diploma or equivalent; completion of an accredited Certified Medical Assistant program.
- Experience in a medical office setting is preferred, along with familiarity with electronic medical records.
- Certification as a Certified Medical Assistant in Massachusetts is mandatory.
PHYSICAL REQUIREMENTS: Refer to ADA guidelines.
FULL-TIME/PART-TIME Full-Time
POSITION Certified Medical Assistant
EXEMPT/NON-EXEMPT Non-Exempt
EOE STATEMENT
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
