Telecommunicator Support Professional

4 days ago


Douglas, Wyoming, United States Converse County WY Full time
Job Summary

We are looking for a motivated Public Safety Telecommunicator to join our team at Converse County WY. This position offers an exciting opportunity to work in a dynamic environment, supporting the safety and well-being of our community.

Duties and Responsibilities
  1. Evaluating and responding to emergency and non-emergency calls, utilizing crisis intervention techniques and maintaining confidentiality of sensitive information.
  2. Managing radio frequencies, dispatching units, and monitoring response activities, ensuring efficient and effective use of resources.
  3. Providing clear and concise instructions to callers, utilizing software applications and hardware-based telephone equipment to document calls and maintain accurate records.
  4. Maintaining knowledge of emergency medical dispatch protocols, radio protocols, and computer equipment and software applications.
Qualifications
  • A high school diploma or equivalent is required; prior experience in dispatch or customer service is beneficial but not essential.
  • The ability to work effectively in a fast-paced environment with minimal supervision, demonstrating strong interpersonal and communication skills.
  • Able to remain calm under pressure, exercise good judgment, and make quick decisions in emergency situations.
  • Competent in using computer software and hardware applications, including CAD systems, radio consoles, and mapping tools.


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