Customer Service Ambassador

2 weeks ago


Opelousas, Louisiana, United States Boyd Gaming Full time
Customer Service Ambassador Job Description

We are seeking a friendly and approachable Customer Service Ambassador to join our team at Boyd Gaming Corporation. As a key member of our gaming floor team, you will be responsible for providing exceptional service to our valued guests, promoting increased play and repeat business, and building strong relationships with our players.

Key Responsibilities:

  • Develop and maintain rapport with guests, coworkers, and other departments.
  • Respond to customer questions, inquiries, complaints, requests, and needs.
  • Interact with customers to promote increased play and repeat business.
  • Provide information to guests regarding credit policies, Player's Club details, promotions, special events, room types, and availability.
  • Maintain and build ongoing relationships with rated players via telephone and direct mail.

Requirements:

  • Must be at least 21 years of age.
  • Prior experience in a similar position strongly preferred.
  • Must be able to stand and walk for extended periods of time.
  • Must have exceptional customer relation skills, particularly verbal and written.
  • Knowledgeable about applicable gaming and other regulations.
  • Must be able to work flexible hours.
  • Must be computer literate, particularly with Microsoft Office (Word and Excel) and be able to learn CMS.

Estimated Salary: $50,000 - $70,000 per year.



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