Customer Experience Expert

6 days ago


Lynnwood, Washington, United States Express Full time
About Us

We are PHOENIX Retail, LLC, a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Our mission is to provide style, quality, and value to our customers.

Job Summary

We are seeking a Retail Sales Associate to join our team at Alderwood store. As a Sales Associate, you will be responsible for delivering exceptional customer service while working in a fast-paced retail environment.

Main Responsibilities
  • Deliver outstanding customer service
  • Maintain a clean and organized sales floor, checkout area, fitting room, and stock room
  • Assist with product launch changes according to company SOP
  • Process transactions quickly and accurately
  • Resolves customer complaints in a professional manner
Requirements
  • Education: High School or Equivalent
  • Years of Experience: 0-2 years of relevant job experience (minimum 6 months)
  • Proficient in using technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
Compensation and Benefits

We offer a range of benefits to support our associates' health and financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new parents

The estimated salary for this position is $16.28 - $25.35 per hour, based on location and experience.



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