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Sales and Customer Service Associate

1 week ago

Everett, Massachusetts, United States Michaels Stores Full time

We're looking for a highly motivated and organized individual to join our team as a Sales and Customer Service Associate. In this role, you'll be responsible for providing excellent customer service, maintaining store recovery standards, and promoting our brand promises.

About This Role

This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. You'll be responsible for assisting customers with purchases, resolving issues, and promoting our products and services.

Key Responsibilities
  • Help customers find products and resolve issues
  • Process transactions accurately and efficiently
  • Engage customers on our rewards program and private label credit cards
  • Assist with omnichannel processes, including buy online pickup in-store and ship from store
  • Participate in visual merchandising and store recovery activities
  • Responsible for maintaining store standards and meeting sales goals
  • Support shrink and safety programs
  • Adhere to standard operating procedures and company policies