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Valet Parking Attendant

2 months ago

Dallas, Texas, United States Reimagined Parking Full time
Job Summary

We are seeking a highly skilled and customer-focused Valet Parking Attendant to join our team at Reimagined Parking. As a Valet Parking Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customer's expectations.

Key Responsibilities
  • Parking Operations
    • Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
    • Park guest cars in appropriate spaces, ensuring safe and appropriate operation of guest vehicles.
    • Inspect vehicles for preexisting damage, record information using electronic devices or manual tickets, and correctly record the make, model, and exact location of each vehicle.
  • Customer Service
    • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when necessary.
    • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
    • Provide excellent customer service to guests, respond to guest inquiries in a courteous manner, and give directions to nearest highways, destinations, etc.
  • Financial Operations
    • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
    • Assist in reconciling end-of-shift revenue against the ticket distribution, when necessary.
  • Incident Reporting
    • Immediately report any incidents or claims to Operations Manager or Shift Lead.
Requirements
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended periods of time.
  • Previous valet experience preferred.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans.
  • Life and Disability Insurance.
  • 401K Plan with Generous Employer Match and Immediate Vesting.
  • Generous Paid Time Off (PTO).