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Customer Service Representative

2 weeks ago


Troy, New York, United States Sterling Engineering Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Sterling Engineering. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients.

The ideal candidate will have 1+ years of customer service experience, a high school diploma or GED, and proficiency with Microsoft Word and Excel. Strong interpersonal and communication skills are essential for this role, as well as the ability to learn our proprietary customer service system.

The estimated salary for this position is $25/hour + Commission, based on the location in Troy, NY.

Key Responsibilities:

  • Resolve customer inquiries, process orders, and maintain customer account details.
  • Follow company protocols to enhance department efficiency.
  • Build strong relationships with customers and internal sales teams, offering proactive sales support.
  • Handle customer inquiries via phone and in-person interactions.
  • Schedule and bill services, deliveries, and installations; coordinate with service/operations managers.
  • Process payments and maintain accurate internal reports.
  • Make outbound calls to customers for service scheduling and offering maintenance plans.
  • Perform outbound collection calls and manage over-the-counter orders.
  • Address customer complaints, ensuring resolutions are met.
  • Keep detailed records of customer interactions, including inquiries, complaints, and solutions.
  • Complete contract forms, process address changes, and manage service discontinuation requests.
  • Refer unresolved grievances to designated departments for further investigation.
  • Manage billing for services and arrange deposits or payments as necessary.
  • Contact customers to provide information on inquiries, claim investigations, or adjustments.
  • Upsell additional services or products.
  • Assist with any other duties assigned by the General Manager.

Requirements:

  • 1+ years of customer service experience.
  • High school diploma or GED.
  • Proficiency with Microsoft Word and Excel.
  • Data entry experience.
  • Customer service experience, ideally in a sales or marketing environment.

Benefits:

  • Medical, Dental, and Vision insurance.
  • 401(K) with company match.
  • Exclusive Product Discounts.
  • Paid Time Off.

We offer a referral bonus for every referral that we place.