Host Liaison

6 days ago


Chicago, Illinois, United States Happy Camper Full time
About Happy Camper

Happy Camper is a dynamic restaurant group known for its vibrant atmosphere, mouth-watering cuisine, and exceptional service. With a presence in Chicago, our restaurants are a staple in the community, offering a unique blend of art-inspired spaces and delicious food.

Compensation Details

$15-$20 per hour (Based on Experience)

Job Description

The ideal candidate will be responsible for creating an exceptional experience for all guests by welcoming and warmly greeting them upon arrival. This includes managing the efficient and timely seating of guests or waiting areas when applicable. To excel in this role, one should be comfortable standing for long periods and managing a very busy shift.

Responsibilities:
  • Greet guests with an energetic and positive attitude.
  • Create and maintain wait lists if necessary.
  • Effectively use OpenTable to manage reservations and seating.
  • Provide guests with menus and answer any initial questions.
  • Seat guests at tables or in designated waiting areas.
  • Assign guests to tables they prefer, considering table rotation to ensure servers receive the right number of customers.
  • Respond to complaints and help resolve them or involve a manager as needed.
  • Answer phone calls, take reservations, and address general inquiries from guests.
  • Maintain a running knowledge of food and beverage menu offerings.
  • Acknowledge guests as they depart.
  • Embody and promote the company culture.
Additional Functions:
  • Be available to fill in as needed to ensure the smooth operation of the restaurant, as directed by the General Manager or immediate supervisor.
  • Comply with health and food safety standards.
  • Restock floor and bathroom areas as necessary.
  • Maintain cleanliness in all areas of the host stand, including counters, menus, computer, shelves, and storage spaces.
Required Skills and Qualifications
  • High school diploma or equivalent preferred.
  • Ability to provide top-notch customer service in a fast-paced environment.
  • Positive attitude and ability to work well under pressure with all restaurant staff.
  • Ability to work independently while producing high-quality results.
  • Able to safely lift and maneuver trays of food when necessary.
  • Able to handle money accurately and operate a point-of-sale system.
  • Able to work in a busy restaurant environment.
  • Restaurant experience a plus.

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