Telecommunications Support Associate

23 hours ago


Pell City, Alabama, United States Cable One Full time

Role Overview

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The Customer Service Representative at Cable One will serve as a primary point of contact for customers, addressing their inquiries and resolving issues related to telecommunications services. This role requires excellent communication skills, a positive attitude, and a commitment to providing exceptional service.

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Duties and Responsibilities

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  • Handle customer inquiries and resolve issues related to telecommunications services.\
  • Provide clear and concise information to customers about their services and accounts.\
  • Maintain accurate records of customer interactions and update account information as necessary.\
  • Participate in ongoing training and development to enhance skills and knowledge of Fidelity Communications' products and services.\\-/ul>\

Requirements and Qualifications

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  • High school diploma or equivalent required.\
  • One to three months of related experience and/or training in a customer service environment preferred.\
  • Excellent oral and written communication skills required.\\-/ul>\

Salary Range

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$35,000 - $50,000 per year, depending on experience.



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