Operations Manager

1 day ago

Albuquerque, New Mexico, United States Carrier Full time
About this role

The Operations Manager will be responsible for leading the operations team in Albuquerque, NM, and will report directly to the Area Operations Manager of ALC West. The purpose of this role is to support operations for ALC's strategic projects with direct reports encompassing project managers and supervisors.

Key Responsibilities
  • Manage field engineers through training, scheduling, and performance reviews.
  • Lead operations for ALC New Mexico.
  • Manage projects following project processes and provide direction to assisting project engineers.
  • Lead and direct day-to-day operational teams to meet and exceed planned deliverables with a high level of multitasking.
  • Ensure Automated Logic meets or exceeds customer and sales goal expectations.
  • Responsible for operations plan achievement of assigned geographic area.
  • Direct revenue forecasting activities and set performance standards in alignment with assigned objectives.
  • Partner with sales manager to develop business strategies for new business and maintain existing business.
  • Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives around execution.
  • Recruit project managers, system specialist supervisors, systems specialists, and associate project managers with the appropriate skills and competencies to meet the needs of the branch.
  • Reallocate resources to improve overall results as needed.
  • Promote and support project managers in securing change orders for out-of-scope work.
  • Ensure the operations team receives coaching and training on project management techniques that will help them achieve their targets.
  • Ensure the establishment and development of professional relationships with strategic prospects for better understanding and meeting the customer needs within the bounds of contracted scope.
  • Support sales team in analyzing bid opportunities through review of contract documents, drawings, and specifications to support estimation accuracy.
  • Conduct regular 'ride along' sessions with employees to coach, mentor, and meet with key clients to assist with building and strengthening relationships.
  • Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated.
Required Qualifications
  • 5+ years of management experience, including strategic planning, budgeting, coaching, and leading people.
  • 5+ years of experience or technical knowledge of building controls/automation systems.
  • High school diploma or GED.
  • Valid driver's license.
Preferred Qualifications
  • Bachelor's degree in engineering, business, or a related field.
  • Management experience with a focus on multiple, concurrent projects.
  • Project management professional certificate or other relevant certification.
  • Experience working within a construction environment.
  • Experience developing and implementing strategies to grow business profitability and market share.
  • Analytical, organizational, and communication skills.
  • A positive outlook with an ability to motivate and empower.
  • Adaptable to changing work environments.

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