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Automotive Quality Assurance Specialist
2 months ago
If you are seeking a fulfilling career at a vibrant organization that prioritizes its people and fosters a culture of growth and independence, ACV is the ideal workplace for you. With competitive salary packages and ample opportunities for professional development, ACV provides the resources necessary to elevate your career.
We are committed to continuous improvement by investing in our workforce and technology to empower our clients.
We seek individuals who share our enthusiasm, contribute innovative ideas, and thrive in a collaborative environment.About Us:
ACV is a pioneering technology firm that has transformed the way dealerships buy and sell vehicles online. We are reshaping the automotive sector. ACV Auctions Inc. (ACV) has introduced innovative, user-centered, data-driven applications and solutions.
We are constructing the most reliable and efficient digital marketplace with data solutions for sourcing, selling, and managing pre-owned vehicles, providing transparency and insights that were previously unattainable.
As industry disruptors, we invite you to be part of our journey.ACV's brand portfolio includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, along with True360 and Data Services.
At ACV, we prioritize the Health, Physical, Financial, Social, and Emotional Well-being of our Team Members, and to support this, we offer:Multiple health insurance options, including a high-deductible plan with no payroll deductions
Company-funded (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off policies, including vacation, sick leave, company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as mandated by applicable laws
Employee Stock Purchase Program with additional opportunities to acquire company stock
Retirement planning through the Company's 401(k)
Ideal Candidate:
ACV Auctions is in search of a passionate Inspector with a keen interest in automobiles who is eager to be part of a growing organization.
They possess extensive knowledge about vehicles and enjoy sharing insights with clients in an understandable manner.
They exhibit boundless enthusiasm and work diligently to ensure our clients receive exceptional service. Our inspectors are detail-oriented, ensuring that nothing escapes their notice.At ACV Auctions, we take pride in our values of Trust, Transparency, Credibility, and Customer Service, which our Inspectors deliver to our clients daily.
Responsibilities:
Actively and consistently support all initiatives aimed at simplifying and enhancing the customer experience.
Collaborating with a Territory Manager and a team of Inspectors, conduct thorough inspections of vehicles at dealerships, auctions, and off-lease locations to identify damage, missing components, and mechanical issues.
Prepare and submit detailed reports on vehicle condition, repair/replacement cost estimates, and related documentation.Assist the sales team in promoting additional services and products
Regularly interface with our dealers to foster client satisfaction and build strong relationships.
Travel to and from dealerships and residences to perform inspections and generate condition reports, listing vehicles for sale on the auction platform.
Capture multiple overall and damage photographs, associate them with the respective vehicle, and upload them to the image server using the company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.Enroll independent dealerships as buyers to utilize ACV Auctions' digital platform.
Perform additional duties as assigned.
Qualifications:
1 year of experience in the automotive sector (body, paint, and mechanical repair knowledge) with a background in customer service
Ability to read, write, speak, and comprehend English.
Problem-solving skills to address challenges with creativity and resourcefulness.
Proven ability to work independently with minimal supervision while being part of a team.
Excellent communication skills with the ability to understand customer needs and expectations.
Valid driver's license and a clean driving record required
No prior DUI/DWI offenses and no restrictions on driving commercial vehicles
Familiarity with system capabilities, relevant software packages, and web-based applications.
Ability to operate both manual and automatic transmission vehicles.
Vision capabilities necessary to accurately identify small defects around and beneath vehicles.
Compensation:
$20.00 per hour. This position is eligible for additional compensation under ACV's incentive compensation plan. Please note that final compensation will be determined based on the applicant's relevant experience, skill set, location, business needs, market demands, and other factors as permitted by law.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are dedicated to fostering an inclusive culture where every individual is welcomed and empowered to express their true selves. We achieve this by cultivating a work environment of acceptance and understanding that is free from discrimination.
ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.For information on our collection and use of your personal information, please see our Privacy Notice.
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