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Housekeeping Supervisor

2 months ago

Fontana, Wisconsin, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Our Mission

We aim to provide exceptional guest experiences by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service, and superior accommodations. Every Guest, Every Associate, Every Time.

Job Summary

The Housekeeping Supervisor plays a vital role in ensuring that each of our customers has an exceptional overnight experience in their guest rooms. This includes positive guest interactions on the floors, handling any issues in a friendly and efficient manner, and providing immaculate cleanliness in all guest rooms prior to guests checking in and those staying over.

Key Responsibilities
  • Oversee the performance and cleaning standards of assigned housekeepers.
  • Inspect all Guest Rooms with fellow Supervisors.
  • Assist and supervise staff.
  • Prioritize and direct work of staff.
  • Responsible for the training of employees.
  • Update room statuses throughout the day on the hotel computer system.
  • Responsible for the care and cleanliness of all areas of responsibility.
  • Evaluate performance of staff.
  • Report deficiencies and maintenance requirements.
  • Remain alert, courteous, and helpful to guests and co-workers at all times.
  • The ability to work at least a 40-hour work week.
  • The ability to communicate, write, and speak English.
  • Perform other related duties as requested by Executive Housekeeper or Housekeeping Manager.
  • Assist all other departments as needed to ensure the success of the overall operation of the property.
Requirements
  • Must be knowledgeable and familiar with all aspects of custodial service.
  • Neat, pleasant personality.
  • Ability to train staff in methods and procedures of handling equipment and cleaning products.
  • Must be bi-lingual.
  • Good organizational skills and detail-oriented.
  • Must be able to learn basic computer functions for Room Statuses.
Work Environment

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Regulated ventilation and indoor temperature. Artificial lighting throughout the building.