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Clinical Specialist

1 month ago

Birmingham, Alabama, United States Terumo Full time
Job Summary

Serve as a subject matter expert (SME) providing directed product support education, training, and insight in the proper use of specialty medical devices in selected diagnostic and interventional procedures.

Collaborate with internal teams on the research, development, implementation, and maintenance of product training support, materials, programs, and initiatives in the field setting and on a requested basis, in the home office, and potential to our manufacturing facility.

Key Responsibilities
  • Train internal and external customers (physicians, clinicians, and technicians) on the proper technique and use of therapeutic and diagnostic TIS products.
  • Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects, and products.
  • Communicate verbally and written with marketing and sales teams to address technical and clinical issues.
  • Operate computer simulation equipment and support the use of various vessel model units during trade shows, local clinical meetings, and PACE-sponsored courses to assist in the delivery of education and knowledge transfer related to specific products and procedure guidance.
  • Develop and maintain clinical communications to support, document, and drive appropriate product utilization.
  • Work with sales and marketing, internal departments, and customers to resolve clinical and technical-related problems.
  • Support clinical seminars and medical society-sponsored symposia and courses.
  • Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge, and new product concepts or product enhancement ideas.
  • Ensure clinical compatibility between all TIS products within the scope of procedural application.
  • Work with marketing and sales to implement tactics supporting strategic goals and product-related tactics and provide feedback through the established (PPR) Product Performance Reporting process.
  • Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
  • Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements.
Working Conditions/Physical Requirements

This is a field-based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances as necessary.

This position requires approximately 70% overnight travel by car and/or by air. In addition, occasional weekend travel is required.

Daily entry into hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check, and proof of immunization requirements as a condition of entry.

Terumo Associates entering these facilities are required to abide by these credentialing requirements.

Must be able to gain access to and work in the IR suite, cath lab, and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol, and be aware of potential biohazards such as blood-borne pathogens.

This position requires working in areas where ionizing radiation is present. Knowledge of radiation exposure and protections is a requirement.