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Customer Service Billing Specialist

2 months ago

Houston, Texas, United States Quest Trust Company Full time
{"title": "Customer Service Billing Representative", "description": "Job Summary

We are seeking a skilled Customer Service Billing Representative to join our team at Quest Trust Company. As a key member of our billing team, you will be responsible for providing exceptional customer service, resolving billing discrepancies, and maintaining accurate client records.

Key Responsibilities
  • Provide professional client communication via email, telephone, and in-person
  • Make outbound calls to clients to follow up on delinquent accounts and stratify collection activities
  • Daily payment processing and maintaining accurate client records for invoices and updates
  • Collaborate with team members and clients to resolve billing concerns
  • Investigate and resolve billing discrepancies when warranted
  • Account reconciliation, close accounts, update fee methods and fee schedules
  • Maintain compliance with billing procedures and company guidelines
  • Assist with the overflow of incoming calls
  • Work on special projects as assigned by manager
Requirements
  • High School Diploma required; Associates Degree preferred
  • Minimum 1 year of customer service experience
  • Experience with Salesforce platform or comparable CRM preferred
  • Time management skills with the ability to organize and prioritize
  • Must be able to work well in a team environment
  • Willingness to grow and accept new challenges
  • Strong communication (verbally and written) and active listening
  • Great Customer Service, problem solving, critical thinking
  • Math, accounting and analyzing skills
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
  • Type minimum 55-60 WPM
About Quest Trust Company

We are a company that values excellence, ambition, teamwork, and a positive atmosphere. We provide education and training, and consistent mentorship. We believe in cultivating a philosophy that fosters innovation, integrity, hospitality, and growth.

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