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Property Operations Manager

2 months ago

Longwood, Florida, United States Wendover Management, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Community Manager to join our team at Wendover Management, LLC. As a Community Manager, you will be responsible for leading and directing the leasing and service teams to achieve all goals for their departments.

Key Responsibilities
  • Team Leadership
    • Successfully lead and direct the leasing and service teams to achieve all goals for their departments.
    • Provide training, mentoring, accountability, and frequent feedback to your team.
    • Complete reviews of each team member, ensure reviews are accurate, consistent, and effectively communicate team member standing within the organization.
  • Budgeting & Expense Management
    • Contribute to the annual budgeting process to accurately forecast income, maintenance expenses, and capital improvement needs.
    • Manage maintenance expenses within budget and take corrective action to proactively address any issues.
    • Identify areas for process improvement or cost reduction and lead the implementation of these initiatives.
  • Work Quality & Scheduling
    • Manage daily/weekly work schedules to address all maintenance requests in the most efficient manner.
    • Review timesheets daily to ensure accurate hours of your team and prompt processing of payroll.
    • Supervise the work quality of the maintenance team and third-party contractors and assist with projects as needed.
    • Develop and maintain a preventative maintenance program for facilities and equipment and implement program changes to address recurring issues.
  • Purchasing / Vendor Relationships
    • Effectively manage vendor relationships, including trash collection, landscaping, HVAC, plumbing, electrical, etc.
    • Analyze asset improvement needs and/or perform project management duties on construction projects.
    • Efficiently manage maintenance supply inventories and equipment.
  • Resident Customer Service
    • Provide the best customer service to all our stakeholders: residents, vendors, peers, and investors.
    • Coordinate with your team to schedule inspections, service, and repairs with minimal disruption to residents and community operations.
    • Ensure the team responds promptly to service requests from residents and community teams, including emergency and after-hours situations.
  • Safety & Procedures
    • Keep accurate, detailed, and timely maintenance records for all activities.
    • Maintain community security and safety systems, ensuring compliance with all company, local, city, state, and federal guidelines.
    • Ensure all company safety procedures are followed and that potentially unsafe conditions are corrected immediately, no lost-time accidents on their team.
    • Ensure compliance with applications and resident files.
Requirements
  • Education
    • Bachelor's degree preferred.
  • Experience
    • Proven work experience as Property Manager for at least 3 years.
  • Skills
    • Full understanding of property management and its financial aspects.
    • In-depth knowledge of all rules and regulations surrounding property management.
    • Competency in MS Office and relevant databases and software.
    • Proficiency in social media platforms.
    • Interpersonal savvy with strong communication and presentation skills.
    • Well-organized with excellent time management skills.
    • Must be adaptable; able to multi-task, prioritize, and thrive in a fast-paced environment.
    • Professional appearance and demeanor.
Benefits
  • Medical
    • We pay 90% of the associate only premium up to a specific plan level.
  • Dental
  • Vision
  • Life
  • LTD/STD
  • Paid Holidays
  • Generous Paid Time Off
  • Flexible Spending Accounts
  • Health Savings Account available for HDHP
  • Employee Assistance Program
  • Meaningful career development and growth
  • On-going training with educational reimbursement
  • 401(K) – We match 100% up to 3% of your annual salary
  • Rent discounts