Front Desk Agent Part Time
2 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Woodside KC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing member check-ins, and ensuring a seamless experience for our guests.
Key Responsibilities- Welcoming members and guests into the club with a friendly and professional attitude
- Managing member check-ins, verifying membership status, and assisting with inquiries
- Obtaining signed waivers and photos for members and guests, as required
- Handling communications with members regarding account questions and membership inquiries
- Responding to member and guest inquiries according to club policies and procedures
- Registering participants into programs, collecting applicable fees, and verifying accurate information
- Handling tennis court reservations, check-ins, and collection of applicable fees
- Providing secondary support for Housekeeping, tidying member/guest areas, and addressing issues
- Maintaining a neat and organized desk area
- Alerting management team members of deliveries in a timely manner
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience
- Basic math and above-average computer skills (Microsoft, Excel, Word, Outlook, POS systems)
- Professional appearance and demeanor
- Reception experience preferred
- Professional, friendly, outgoing personality and enjoy social interaction
- Excellent customer service and strong communications skills
- Ability to use computers and related technology efficiently and learn applicable club software systems
- Ability to multitask
- Judgment and problem-solving skills
- Attentive to detail
- Valid Driver's License - or reliable transportation to work
- CPR and/or First Aid/AED Training preferred
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