Front Desk Agent Part Time

2 weeks ago


Westwood, Massachusetts, United States WOODSIDE KC Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Woodside KC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing member check-ins, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Welcoming members and guests into the club with a friendly and professional attitude
  • Managing member check-ins, verifying membership status, and assisting with inquiries
  • Obtaining signed waivers and photos for members and guests, as required
  • Handling communications with members regarding account questions and membership inquiries
  • Responding to member and guest inquiries according to club policies and procedures
  • Registering participants into programs, collecting applicable fees, and verifying accurate information
  • Handling tennis court reservations, check-ins, and collection of applicable fees
  • Providing secondary support for Housekeeping, tidying member/guest areas, and addressing issues
  • Maintaining a neat and organized desk area
  • Alerting management team members of deliveries in a timely manner
Requirements
  • High school diploma or equivalent required
  • Minimum of 1 year of customer service experience
  • Basic math and above-average computer skills (Microsoft, Excel, Word, Outlook, POS systems)
  • Professional appearance and demeanor
  • Reception experience preferred
Skills
  • Professional, friendly, outgoing personality and enjoy social interaction
  • Excellent customer service and strong communications skills
  • Ability to use computers and related technology efficiently and learn applicable club software systems
Time Management and Organization Skills
  • Ability to multitask
  • Judgment and problem-solving skills
  • Attentive to detail
Licenses/Certifications
  • Valid Driver's License - or reliable transportation to work
  • CPR and/or First Aid/AED Training preferred


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