Field Operations Engineer II

3 weeks ago


Southfield, Michigan, United States Lumen Full time
About Lumen

Lumen is a leading provider of communication and technology solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering our customers to succeed in a rapidly changing world.

We're committed to creating a culture of teamwork, trust, and transparency, where our employees can thrive and make a meaningful impact. Our values of innovation, customer obsession, and operational excellence guide everything we do.

The Role

We're seeking a highly skilled Field Operations Engineer II to join our team. As a critical member of our operations team, you'll be responsible for providing 24/7 technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment.

Key responsibilities include:

  • Providing Tier II support to field technicians and management in stabilizing emergency situations and reducing vendor dependency.
  • Dispatching vendors, following up on repairs, and processing invoices.
  • Assisting field technicians in reducing vendor dependency for issues that can be solved internally.
  • Participating in task forces and cross-functional projects as a subject matter expert, advising departments on technical solutions and barriers.
  • Recommending solutions to increase network integrity and reliability through testing and evaluation.
Requirements

To be successful in this role, you'll need:

  • 2+ years of documented experience working with critical infrastructure.
  • Recognized leadership skills, effective communication skills, and the ability to perform complex technical tasks.
  • Ability to travel in short notice to provide hands-on assistance with emergency situations.
  • Valid driver's license and satisfactory driving record.
What We Offer

We offer a competitive salary range of $63,980 - $98,760, depending on location. Our benefits package includes comprehensive health insurance, retirement savings, and opportunities for professional growth and development.

We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about technology and customer service, we encourage you to apply.



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