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Application Consultant

2 months ago

Springfield, Illinois, United States Harris Local Government Solutions Inc. Full time

About the Role

Harris SmartFusion is seeking a highly skilled Application Consultant to join our Professional Services team. As a key member of our team, you will be responsible for providing implementation services to our customers, ensuring a seamless experience with our products.

Key Responsibilities

  • Collect business requirements from customers and configure software to meet their needs
  • Develop project documentation, testing cases, and other necessary materials
  • Train end-users on software usage, both remotely and in-person
  • Collaborate with cross-functional teams to ensure successful project outcomes
  • Provide exceptional customer service and resolve issues promptly

Requirements

  • 3+ years of experience in consulting and software implementation
  • Strong technical and communication skills, with ability to develop strong relationships with stakeholders
  • Good working knowledge of issue tracking software, such as JIRA and Team Support
  • Ability to maintain a calm demeanor in challenging situations

What We Offer

  • Career growth opportunities within Harris business units
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards and social responsibility initiatives