Technical Program Manager

1 week ago

San Francisco, California, United States Pager Full time
About the Company
PagerDuty is a global leader in digital operations management. Our Operations Cloud revolutionizes how critical work gets done, powering agility in digital transformation. Customers rely on our cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two-thirds of the Fortune 100 trust PagerDuty.

Job Description
We are seeking a Senior Technical Program Manager to join our diverse, customer-focused team. As Senior Technical Program Manager, you will be responsible for identifying stakeholders, driving roadmaps and strategies for programs, leading delivery, reporting status, and ensuring quality. This is an exciting opportunity to work with many teams in different domains (IT, Security, Finance, etc.) and collaborate with engineers, engineering managers, product managers, customer service, marketing, and sales teams.

Key Responsibilities:
  • Lead IT program planning, milestone definition, resource allocation, and estimation for predictable delivery.
  • Analyze large data sets quickly to identify complex patterns and relationships, providing practical solutions to real business problems.
  • Anticipate bottlenecks, provide escalation management, and make tradeoffs.
  • Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams.
  • Provide technical contribution working with cross-functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
  • Collaborate closely with cross-functional partners to drive iterative process improvements.
  • Leverage tools and processes to improve productivity in support of the program.
  • Communicate successes, schedules, priorities, issues, and overall program health to all levels in the company.
  • Create, track, and drive critical path, flagging and managing risks, dependencies, and decisions that affect the program.
  • Drive program alignment on present and future outcomes that support the company's strategy.
  • Manage program financials related to capitalization.
  • Manage procurement processes related to the initiative.

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