Night Shift Clerk

3 days ago


Valencia, California, United States Excel Hotel Group Full time
Job Overview
We are currently seeking a Night Auditor to join our team at Excel Hotel Group. This exciting opportunity involves working in a dynamic and fast-paced environment where no two days are ever the same. As a Night Auditor, you will play a critical role in ensuring that our hotel operations run smoothly and that our guests receive the highest level of service.

Main Responsibilities
  • Check guests in and out efficiently and effectively using our property management system.
  • Process all payments accurately according to established hotel policies and requirements.
  • Provide exceptional customer service to our guests and visitors.
  • Upsell rooms and maximize hotel revenue opportunities.
  • Maintain accurate records and reports, including cash handling and inventory control.
  • Address guest concerns and resolve issues promptly and professionally.

Requirements
  • 1-2 years of customer service experience preferred.
  • Basic knowledge of computers and software, including email, word processing, spreadsheet software, and hotel management systems.
  • Ability to work in a fast-paced environment and multitask effectively.

What We Offer
  • A competitive hourly rate of $18.50.
  • An excellent benefits package, including medical, dental, life insurance, and a 401(k) plan with company match.
  • The opportunity to grow and advance within the company through promotions from within.


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