Shift Supervisor

2 days ago

Morro Bay, California, United States AutoZone Full time
Job Title: Shift Supervisor

AutoZone is seeking a highly motivated and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for leading and guiding our store team to achieve exceptional customer service and sales results.

Key Responsibilities:
  • Assist the Store Manager in supervising and training store personnel to ensure a high level of customer satisfaction and sales performance.
  • Take charge of the store operation and commercial department in the absence of the Store Manager and Commercial Sales Manager.
  • Manage the Commercial and Hub Departments to ensure commercial accounts and stores are serviced and deliveries are made as promised.
  • Delegate and ensure store merchandising tasks are completed in a timely manner.
  • Operate cash registers and follow established cash handling duties.
  • Ensure all company policies and loss prevention procedures are followed.
  • Utilize ZNET to help customers locate merchandise or find suitable alternatives.
  • Maintain a safe working environment and ensure AutoZoners are implementing safety practices.
  • Monitor cash flow, inventory, and security control.
  • Maintain sales productivity, store appearance, and merchandising standards.
  • Conduct and review all opening and closing procedures.
  • Manage emergency situations and conduct proper emergency procedures.
  • Follow proper accident procedures.
  • Provide feedback regarding AutoZoner performance to the Store Manager.
  • Assist with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment.
  • Address customer concerns and resolve them with a goal of turning a complaint into a compliment.
  • Process returns and effectively manage inventory.
  • Communicate AutoZoner issues and concerns to the Store Manager in a timely and confidential manner.
  • Motivate AutoZoners to provide exceptional customer service, enhance productivity levels, and market products to enhance sales and profits.
Requirements:
  • High School diploma or equivalent.
  • ASE Certified preferred.
  • Demonstrates a high level of integrity.
  • Excellent communication and decision-making skills.
  • Ability to drive customer service.
Benefits:

AutoZone offers a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, exclusive discounts and perks, 401(k) with company match, and opportunities for career growth.

Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ.

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