Part Time Server

6 days ago

Charlotte, North Carolina, United States Sage Hospitality Full time
Job Overview

Under general supervision, provides prompt and courteous food service to restaurant customers.

Responsibilities:
  • Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
  • Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
  • Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
  • Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Presents a clean and professional appearance at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.
Qualifications:
  • Education/Formal Training
  • High school education or equivalent.
  • Experience
  • Previous experience in similar position of 3 months or longer.
  • Knowledge/Skills
  • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Must know standard cash-handling procedures.
  • Must be fluent in oral and written English.
  • Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Physical Demands:
  • Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
  • Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing -during preparation, during service hours or during expediting.
  • Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
  • Must have excellent vision to see that product is prepared appropriately.
  • Must have moderate comprehension and literacy to read use records and all special requests.
  • Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
  • Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment:

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

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