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Cannabis Delivery Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Dispatch team as a Cannabis Delivery Dispatcher/Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order fulfillment, and maintaining a positive work environment.
Key Responsibilities- Customer Service: Provide outstanding customer service to patients and customers via phone, text, and in-person interactions.
- Order Fulfillment: Set up and process customer orders using POS and Routing applications, including COVA, OnFleet, and WeedMaps.
- Dispatch Support: Provide front-line support for drivers who need assistance out of the field.
- Logistical Support: Log operational issues and suggest and implement process improvements.
- Order Packaging: Package orders accurately and efficiently.
- Personal Knowledge: Personal knowledge of various cannabis products.
- Availability: Available to work varied hours/days, including late nights, weekends, holidays, and/or events.
- Communication Skills: Excellent communication, social, and organizational skills.
- Problem-Solving Skills: Strong problem-solving, customer service, and interpersonal skills.
- Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
At Ohana Cannabis Co., we believe in customer care and strive to provide an unmatched 5-Star experience to our guests. We aim to help our guests find true wellness by building authentic relationships and offering an array of different cannabis, nutrition, and healthy lifestyle solutions. We are a positive, passionate, solution-oriented, and thriving team that values loyalty and long-term partnerships.