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Customer Service Representative

2 months ago

Whitsett, North Carolina, United States TravelCenters of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring a pleasant environment for all travelers, and contributing to the overall success of our travel centers.

Key Responsibilities
  • Assist professional drivers with arrival, parking, and general information
  • Maintain parking lot and fuel island cleanliness
  • Follow proper customer service sequence as outlined in operation manuals
  • Prioritize work according to customer and management needs
  • Know and follow safety guidelines and report potentially unsafe situations
  • Establish strong communication and rapport with management team and co-workers
Requirements
  • Dedicated individual with a positive attitude and excellent communication skills
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Valid driver's license
  • Good verbal communication skills and cash handling skills
What We Offer
  • Medical, dental, vision, and life insurance
  • 401(k) with a company match
  • Vacation and paid holidays
  • Tuition reimbursement
  • On-site meal discounts
  • A wide variety of discounts on technology, travel, food, and fuel
  • Opportunity for growth and advancement
Work Environment

While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.