Help Desk Specialist

1 week ago

Elmhurst, New York, United States SmartSource Full time
Job Title: Help Desk Technician

As a Help Desk Technician at SmartSource, you will play a vital role in ensuring the smooth operation of our clients' systems. Your attention to detail and commitment to excellence will directly impact our clients' satisfaction.

Key Responsibilities:
  • System Imaging: Utilize the latest imaging methods, including Microsoft Intune, to set up and configure laptops, desktops, and phones.
  • Inventory and Asset Management: Maintain accurate records of all hardware and software assets, track inventory levels, and manage stock levels efficiently.
  • Testing and Quality Assurance: Conduct thorough testing of systems before deployment, verify hardware functionality, software compatibility, and security settings.
  • Equipment Cleaning and Maintenance: Regularly clean and maintain hardware components to extend their lifespan.
  • Client Interaction: Work closely with clients to understand their specific needs and requirements, provide excellent customer service, and address any technical inquiries or concerns.
  • Documentation: Maintain detailed documentation of all processes, configurations, and troubleshooting steps, create user-friendly guides for system setup and maintenance.

Requirements:

  • High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) preferred.
  • Proven experience in system imaging, asset management, or related roles.
  • Familiarity with Microsoft Intune or other device management tools.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as part of a team.

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