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Senior Systems Engineer

2 months ago

Johnston, United States Citizens Full time
{"Job Title": "Senior Systems Engineer", "Job Summary": "We are seeking a highly skilled Senior Systems Engineer to join our team at Citizens. As a key member of our IT organization, you will be responsible for the protection, integration, and upkeep of our critical systems used to support our business operations.

**Key Responsibilities:**

* Monitor and ensure high availability and acceptable levels of performance of infrastructure components and mission-critical resources such as client operating systems, endpoint management utilities, etc.
* Forecast increased systems traffic and/or demand; recommend solutions (i.e. upgrades, expansions, reconfiguration, etc.) to ensure ongoing accessibility and security.
* Report on client health, stability of systems, compliance to policies, and efficacy of management activities.
* Provide 'defense in depth' protection through client operating system patching and vulnerability management, third-party application updates, endpoint hardening, and policy management technologies.
* Design, plan, and execute systems tests; assess the readiness of current management solutions determine the adequacy of technologies and software.
* Provide Tier III troubleshooting support to the IT organization; managing escalating tickets; track and analyze the frequency of high-importance tickets and develop solutions.
* Collaborate with other technical teams to offer training, support, and technical guidance to nontechnical colleagues.

**Requirements:**

* Microsoft Windows, Apple Mac client, and iOS/Android
* MECM, Intune, Jamf endpoint management
* Client patching technologies
* Scripting and query creation (PowerShell, SQL, Bash, AppleScript)
* Excellent problem-solving skills and attention to detail
* Ability to read system logs to identify root cause
* Thorough understanding of Active Directory, Entra/AAD, GPO, Intune, and Jamf Policies
* Understanding of Office 365 technologies

**Qualifications:**

* Bachelor's Degree or Associates Degree with relevant work experience
* 5+ years working experience in client endpoint management supporting an enterprise environment

**Work Schedule:**

* Hours per Week: 40
* Work Schedule: Monday - Friday 8-5 Eastern

**Pay Transparency:**

The salary range for this position is $92,000 - $138,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

At Citizens, we value diversity, equity, and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability.

Background Check:

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.