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General Manager

2 months ago

Hurst, Texas, United States Hawaiian Bros Island Grill Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hawaiian Bros Island Grill. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest satisfaction, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Directly supervise and manage a team of restaurant staff, including managers and employees.
    • Develop and implement strategies to improve team performance, productivity, and guest satisfaction.
    • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Operations and Administration
    • Oversee the execution of all restaurant operations, including food preparation, service, and maintenance.
    • Ensure compliance with company policies, procedures, and regulatory requirements.
    • Manage inventory, supplies, and equipment to optimize efficiency and minimize waste.
  • Financial Management
    • Develop and manage budgets, forecasts, and financial reports to ensure accurate financial data and informed decision-making.
    • Identify areas for cost savings and implement strategies to reduce expenses.
    • Monitor and analyze financial performance to drive business growth and profitability.
  • Guest Experience and Quality
    • Ensure exceptional guest satisfaction through consistent delivery of high-quality food, service, and amenities.
    • Develop and implement strategies to improve guest loyalty and retention.
    • Monitor and address guest complaints and concerns in a timely and professional manner.
  • Marketing and Sales
    • Develop and implement marketing strategies to drive sales and revenue growth.
    • Collaborate with the marketing team to create and execute promotional campaigns.
    • Monitor and analyze sales data to inform marketing strategies and optimize revenue growth.
  • People Management
    • Recruit, hire, and develop high-performing team members to drive business growth and success.
    • Develop and implement training programs to enhance team skills and knowledge.
    • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Quality Management
    • Ensure strict adherence to company-wide quality, safety, and sanitation standards.
    • Validate equipment maintenance to ensure productivity levels are met.
    • Make decisions regarding repair or replacement of equipment and communicate contract options to the Territory Director.
Requirements
  • 5+ years of experience in restaurant management, preferably in a fast-casual or casual dining environment.
  • Proven track record of driving business growth, improving guest satisfaction, and increasing revenue.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, team members, and stakeholders.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Knowledge of restaurant operations, including food preparation, service, and maintenance.
  • Ability to analyze financial data and make informed decisions to drive business growth and profitability.