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Client Engagement Specialist

2 months ago

Crofton, Maryland, United States Breakaway Physical Therapy, LLC Full time
Exciting Career Opportunity at Breakaway Physical Therapy, LLC

Who We Are Looking For:

We are in search of a dedicated individual who is passionate about helping others and possesses a strong sense of empathy. This role is crucial to our successful Physical Therapy clinic.

About Our Organization:

Breakaway Physical Therapy, LLC is a rapidly growing clinic recognized for its outstanding service and dedication to client satisfaction. We partner with leading industry professionals to offer exceptional training and development, ensuring continuous learning for our team members.

Your Responsibilities:

As a Customer Experience Specialist, you will interact with both new and returning patients, assist in managing appointment schedules, and maintain high standards of customer service. Your main objective will be to enhance clinic revenue by attracting new patients and nurturing long-lasting client relationships.

Key Duties Include:

  • Effectively communicating the benefits of our services
  • Addressing pricing inquiries with confidence
  • Engaging with potential patients via phone
  • Creating a friendly atmosphere for patients
  • Ensuring precise appointment management
  • Developing strong relationships with patients
  • Documenting processes for future reference

Essential Skills:

  • Ability to have meaningful discussions with patients
  • Providing thoughtful answers to questions
  • Strong organizational abilities
  • Dedication to keeping commitments
  • Quick learner with new information
  • Attention to detail
  • Determination and proactive mindset

What We Provide:

  • Continuous training in customer service and sales
  • A nurturing work environment
  • Opportunities for personal and professional advancement
  • Comprehensive benefits package
  • Competitive salary with growth potential

Work Schedule: Full-time and Part-time options available