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Client Support Specialist

2 months ago

Bartlett, Tennessee, United States TruGreen Full time

Job Title: TruGreen Client Support Specialist

Company Overview:
At TruGreen, we believe that every team member plays a vital role in our success. Our commitment to quality and excellence drives us to provide exceptional service to our customers, ensuring their outdoor spaces thrive.

Position Summary:
As a Client Support Specialist, you will be instrumental in delivering outstanding customer service. Your role involves responding to customer inquiries, resolving issues, and providing solutions that enhance their outdoor living experience. You will also have the opportunity to develop your sales skills by recommending additional services to meet customer needs.

What We Offer:

  • Supportive team environment focused on shared values and customer satisfaction
  • Competitive compensation package
  • Career advancement opportunities
  • Comprehensive medical and prescription drug plans
  • Financial wellness resources, including retirement savings plans
  • Ongoing training and professional development
  • Paid time off and sick leave
Key Responsibilities:
  • Provide exceptional customer support by addressing inquiries and resolving issues promptly
  • Engage with customers to understand their needs and recommend suitable services
  • Maintain high standards of professionalism and integrity in all interactions
  • Utilize effective communication skills to foster positive relationships with clients
  • Demonstrate proficiency in computer applications, particularly Microsoft Office
  • Work collaboratively with team members to achieve common goals
  • Manage time effectively to ensure timely responses and follow-ups
Qualifications:
  • Strong commitment to customer service excellence
  • Ability to handle conflicts professionally and decisively
  • Basic sales skills to promote additional services
  • Excellent written and verbal communication abilities
  • Attention to detail and strong organizational skills
  • High school diploma or equivalent; relevant experience is a plus
  • Access to a reliable computer and high-speed internet connection
  • Quiet workspace free from distractions
Commitment to Diversity:
TruGreen is dedicated to fostering an inclusive workplace. We encourage individuals from diverse backgrounds to apply, recognizing the unique perspectives they bring to our team. We are proud to be an Equal Opportunity Employer.