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Member Engagement Supervisor

2 months ago

Fenton Missouri, United States ClubFitness Full time

Overview:
OUR VISION is to be the premier health and fitness provider in every community we serve.

OUR MISSION is to deliver the finest experience for everyone to enhance their quality of life through fitness.

OUR VALUES Community | Action | Recognition | Experience


The Member Engagement Supervisor (MES) plays a crucial role in supporting club management with the daily operations of the facility, ensuring it remains clean, operational, and welcoming.

This position is essential in maintaining a high level of member satisfaction, reinforcing our dedication to an outstanding member experience.


PM Schedule:
Monday - Thursday: 4:00 PM - 10:00 PM; Saturday: 7:00 AM - 4:30 PM

Compensation:
Hourly rate of $14.50

Key Responsibilities:

A Day in the Life of an MES:
Promote our fitness vision and culture by ensuring the BEST member experience during their club visit - consistently offering a warm greeting and farewell while anticipating their needs.

Conduct club tours and inform prospective members about the benefits of Club Fitness amenities and services.

Train and guide staff on front desk operations, member check-ins/POS, and maintaining facility cleanliness.

Assist club management with daily tasks, including performing daily facility audits and delegating cleaning or other responsibilities based on audit findings.

Ensure accurate member check-ins and kids club check-ins for the safety of our members and staff.

Maintain a tidy and organized club in accordance with company standards by conducting regular walk-throughs and cleaning designated areas.

Provide a safe, enjoyable, and engaging environment for children ages 2 and up in the Kids Club.

Interact with new and existing members, guiding them to Club Fitness amenities and services to support their fitness and health objectives.

Accurately process point of sales transactions (retail, smoothies, tanning, etc.).

Inform management of gym incidents that necessitate incident reports.

You'll Thrive If You Enjoy:
Engaging with individuals

Staying active and accomplishing tasks

Delivering exceptional customer service

Meeting and surpassing member expectations

Providing a Clean, Functional, and Welcoming environment

Qualifications:
High School diploma or GED, required

18 years of age or older, required

Prior experience in customer service or hospitality, preferred

Excellent communication and interpersonal skills

Ability to manage stressful situations with professionalism and a positive demeanor

Strong multitasking capabilities

Flexibility to work varying hours as needed, including evenings, weekends, and holidays.

This role requires travel to the corporate office and other Club Fitness locations as necessary for training and meetings.

Physical Requirements:
Extended periods of standing and moving throughout the facility

Occasional lifting of gym equipment may be necessary

Why You'll Appreciate Working for Club Fitness:


Fun and Supportive Team – We are a team that knows how to enjoy our work, strives for excellence, and supports each other at every turn.

Employee Owned – Club Fitness is employee-owned, which means your voice matters. Eligible employees earn stock in Club Fitness through our Employee Stock Ownership Plan (ESOP) and become employee owners.

Career Advancement – We believe in your potential. We provide opportunities for career growth and training for everyBODY on our team.

Local Support – We take pride in being local, where club support is just a call away when needed.


Free Memberships – You and an immediate family member receive FREE access to all our club locations because you deserve it.

Discounts – Enjoy discounts on smoothies, beverages, snacks, and tanning upgrades.


Comprehensive Benefits – Full-time employees can enroll in our Medical, Dental, Life, and Voluntary disability insurance plans, and accrue paid time off.

Club Fitness has been uplifting the community since 1983. We care about our community because we are part of it.

As an employee-owned and operated health and fitness organization, we aim to be more than just a place to work out.

We provide the best experience for every BODY to enhance their quality of life through fitness, starting with our employees.


Other Duties:

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.