Site Director

3 days ago


Strabane, Pennsylvania, United States Gateway Fiber Full time

Are you a motivated and results-driven leader looking to make a difference in your community? We're seeking a skilled Customer Service Site Lead to join our team at Gateway Fiber in Fridley, MN.

About Us

Gateway Fiber is a locally owned and operated internet service provider dedicated to providing faster, more reliable internet with a simple pricing model and industry-leading customer service. We're committed to making a positive impact in our communities and are seeking like-minded individuals to join our team.

The Role

This position will oversee the operations of our Fridley site, including managing a team of Customer Service Representatives, Schedulers, and Workforce Management Coordinators. The ideal candidate will have a strong commitment to customer service and a proven track record of achieving results in a fast-paced environment.

Responsibilities
  • Lead and manage the on-site team to achieve high performance and maintain a positive work environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve complex customer issues and operational challenges.
Requirements
  • 3+ years of experience in a leadership or supervisory role.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
What's in it for you?
  • A competitive salary of $70,000 - $90,000 per year.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, vision, paid time-off, and flexible work environment.