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Sales Associate

2 months ago

Cary, North Carolina, United States Drybar Shops Full time
About Drybar Shops

Drybar is a blow dry-only bar that focuses on providing exceptional customer service and creating a unique experience for our clients. We are looking for talented individuals to join our team as Sales Associates.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, managing reservations, and maintaining a positive shop atmosphere.

Key Responsibilities
  • Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld.
  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
  • Organize and execute shop flow between clients and staff in a positive manner.
  • Serve as a subject matter expert in the reservation system.
  • Ensure client information is entered accurately and in a timely manner.
  • Rebook appointments during check-out while addressing clients by name.
  • Troubleshoot any reservation system issues and optimize appointments to fit business needs.
  • Engage clients and serve complimentary beverages.
  • Maintain the highest degree of ethics when handling client payments and stylist tips/commissions.
  • Problem-solve when faced with client concerns or operational issues.
  • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
  • Maintain clear communication with Shop Management about overall shop operations.
  • Educate clients on Drybar products and tools and replenish after sell-through.
  • Uphold Drybar's 10 Core Values.
  • Be on time for scheduled shifts.
Requirements
  • 1+ years of experience in a fast-paced, customer service-centric environment.
  • Previous experience with Point of Sale Systems is strongly preferred.
  • Previous salon/spa experience is preferred but not required.
  • High school diploma or equivalent.
  • Understand the importance of providing amazing customer service.
  • Promote a professional and brand-appropriate image.
  • Strong communication skills and strong presence.
  • Self-starter with a leadership mentality.
  • Pleasant and positive demeanor.
  • Ability to work at a sustained, fast pace.
  • Excellent problem-solving and troubleshooting skills.
  • Track record in providing over-the-top, amazing customer service.
  • Ability to multitask with ease.
What We Offer

Drybar Shops offers a dynamic and fast-paced work environment with opportunities for growth and development. We provide competitive compensation and benefits packages, as well as a fun and supportive team environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.