Operations Manager for Southeast and New England

7 days ago


Duncan Falls, Ohio, United States Openwork Full time

**About Openwork**

We are a global mechatronics solution provider partnering with customers in nearly every industry to provide comprehensive solutions with long-term support.

Salary: $75,000 - $90,000 per year

The **Service Manager** will be responsible for managing the service team on a daily basis, ensuring that all activities are properly recorded in CRM according to the rules set by the PUs. The role requires strong leadership skills, technical knowledge, and problem-solving abilities to resolve customer issues efficiently.

Key Responsibilities:

  • Managing the service team, including supervising Field Service Technicians
  • Ensuring compliance with company policies and procedures
  • Resolving customer queries and complaints through efficient analysis and problem-solving
  • Promoting sales of services, spare parts, preventive maintenance, training, etc.
  • Coordinating with the sales team and other departments within the division
  • Tracking spare parts usage and inventory levels
  • Maintaining financial records of service and spare parts activities
  • Managing CRM databases, including customer accounts, service requests, and installation records

Requirements:

  • Quality and customer service-driven individual with a focus on internal and external customer satisfaction
  • Critical thinking and problem-solving skills to resolve complex customer issues
  • Excellent communication and technical writing skills
  • Ability to work effectively with overseas production unit contacts
  • Self-motivated, proactive, and resourceful individual with a positive attitude

Benefits:

  • Competitive compensation package
  • Excellent work environment


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