Operations Manager for Southeast and New England
7 days ago
**About Openwork**
We are a global mechatronics solution provider partnering with customers in nearly every industry to provide comprehensive solutions with long-term support.
Salary: $75,000 - $90,000 per year
The **Service Manager** will be responsible for managing the service team on a daily basis, ensuring that all activities are properly recorded in CRM according to the rules set by the PUs. The role requires strong leadership skills, technical knowledge, and problem-solving abilities to resolve customer issues efficiently.
Key Responsibilities:
- Managing the service team, including supervising Field Service Technicians
- Ensuring compliance with company policies and procedures
- Resolving customer queries and complaints through efficient analysis and problem-solving
- Promoting sales of services, spare parts, preventive maintenance, training, etc.
- Coordinating with the sales team and other departments within the division
- Tracking spare parts usage and inventory levels
- Maintaining financial records of service and spare parts activities
- Managing CRM databases, including customer accounts, service requests, and installation records
Requirements:
- Quality and customer service-driven individual with a focus on internal and external customer satisfaction
- Critical thinking and problem-solving skills to resolve complex customer issues
- Excellent communication and technical writing skills
- Ability to work effectively with overseas production unit contacts
- Self-motivated, proactive, and resourceful individual with a positive attitude
Benefits:
- Competitive compensation package
- Excellent work environment
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