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Customer Service Representative

2 months ago

Seattle, Washington, United States Alaska Airlines Full time
About the Role

As a Customer Service Agent at Alaska Airlines, you will play a vital role in creating a positive travel experience for our guests. This is a dynamic and fast-paced environment where you will engage with customers, respond to their inquiries, and perform various tasks in the lobby check-in, gate, and baggage areas.

Key Responsibilities
  • Greet and assist guests with travel needs, such as answering questions, checking-in guests, and boarding flights.
  • Perform iPad, computer, and paperwork tasks to ensure seamless operations.
  • Assist with boarding and gate duties, including driving the jetbridge for loading and unloading, making gate announcements, assigning seats, and rebooking guests who miss flights.
  • Help guests with disabilities, including pushing wheelchairs, and assist with missing or damaged baggage.
  • De-escalate upset guests to provide a positive travel experience.
Requirements
  • A minimum of 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
  • Able to approach guests with a smile and greeting.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs and push/pull 50 lbs.
  • Flexibility to work varied shifts at any time in a 24-hour period, including weekends and holidays.
  • Ability to participate in paid training for eight consecutive days.
  • Ability to learn and use an iPad and computerized check-in system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate the needs of others in a fast-paced environment.
  • Ability to work with large diverse groups of people.
Additional Details
  • Must have an Enhanced ID/Driver's license or valid Passport at time of hire.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Benefits
  • Competitive hourly rate of $19.98.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401(k) match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.