Service Advisor
7 days ago
At Jim Falk Automotive Group, we pride ourselves on providing exceptional automotive service and a superior customer experience. Our dealership is committed to excellence and ensuring every vehicle we service runs smoothly and efficiently. We are seeking a motivated and customer-focused Automotive Service Advisor to join our dedicated team.
Job Description:
We are seeking an Automotive Service Advisor who can effectively communicate with customers, manage service appointments, and ensure timely completion of services. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. If you have a passion for the automotive industry and enjoy working with people, we encourage you to apply.
Responsibilities:
- Customer Interaction: Greet and assist customers, understand their service needs, and provide clear explanations of necessary repairs and maintenance.
- Service Management: Schedule service appointments, manage work orders, and ensure timely and accurate completion of services.
- Communication: Act as the liaison between customers and technicians, ensuring clear and effective communication throughout the service process.
- Quality Assurance: Review completed work to ensure it meets our high standards and address any customer concerns or issues promptly.
- Sales: Promote additional services and products as needed, providing customers with recommendations for maintaining and improving their vehicle's performance.
Benefits:
* Competitive Salary: $45,000 - $60,000 per year based on experience
* 5-Day Work Week: Enjoy a balanced work schedule with weekends off
* Plenty of Work: Experience a steady flow of customers and a high volume of service requests, ensuring a busy and engaging work environment
* Opportunities for Ongoing Training and Career Advancement within our growing organization
* Supportive Team: Work with a collaborative and dedicated team committed to delivering exceptional customer service
Requirements:
* Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is preferred
* Excellent communication, organizational, and problem-solving skills
* Familiarity with automotive repair processes and terminology is advantageous
* Strong commitment to providing outstanding customer service and building lasting relationships with clients
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