Customer Service Representative

1 week ago

Alvarado, Texas, United States Brookshire Grocery Full time
Job Summary

We are seeking a Customer Service Representative to maintain acceptable store conditions according to Company standards. This role involves engaging with customers, bagging and transporting groceries, locating products and conducting price verifications. The ideal candidate will perform various customer service duties while maintaining a safe and sanitary shopping environment.

Essential Duties and Responsibilities
  • Bag groceries properly by putting like items together, limiting bag weight, preventing food cross-contamination, and ensuring customer receipt of all purchased items.
  • Collect shopping carts and store them in the cart corral. Keep the parking lot free of trash and debris; communicate with management any incidents, actions, or concerns occurring on store premises.
  • Ensure front-end racks, drink coolers and cleaning supply stations are stocked, cleaned, and presentable.
  • Promote product sales through active customer engagement.
  • Take precaution when handling objects to avoid damage to products, property, etc.
  • Follow Company guidelines by cleaning breakroom/restroom and facing product to ensure proper store conditions.
  • Maintain a friendly and customer-service-oriented attitude by greeting customers, answering questions, and bagging and transporting groceries into customers' vehicles.
  • Maintain a clean, safe and sanitary working and shopping environment by adhering to Company safety procedures. Comply with all Company policies and procedures.
Knowledge, Skills and Abilities
  • Ability to remain courteous with customers at all times.
  • Ability to effectively communicate (in written and verbal form) with customers and partners.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to work flexible schedules including nights, weekends and holidays.
Education, Experience, and Qualifications
  • Typically involves on-the-job training.
  • Minimum of 16 years of age required.
Physical Demands
  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Continuously required to stand or walk.
  • Continuously required to talk and hear.
  • Frequently required to use hands for reaching, touching or handling.
  • Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
  • Frequently required to bend, kneel or squat.
  • Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
  • Attendance at work is required.
Work Context and Environment
  • Work is generally performed in a retail store.
  • Frequently exposed to outside temperatures and weather.
  • Occasionally exposed to wet, slippery or damp conditions.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

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