Client Relationship Manager

4 weeks ago

Minot, North Dakota, United States Crossover Health Full time
About Crossover Health

Crossover Health is pioneering a transformative approach to healthcare that prioritizes wellness and preventive care over conventional sick care. As a national, collaborative medical group, we offer a groundbreaking model of healthcare known as Primary Health, which is built on the principles of trust, interdisciplinary teamwork, and outcome-driven payment structures. Our Primary Health model seamlessly integrates various services, including primary care, physical medicine, mental health, health coaching, and care navigation, delivered through multiple channels—whether in-person, virtually, or via asynchronous messaging. Together, we are fostering a community that views healthcare as an integral part of a proactive lifestyle.

Position Overview

The Client Relationship Manager acts as the main point of contact for Crossover's self-insured clients. This position is tasked with formulating strategies and a service roadmap aimed at fostering growth with designated clients, in collaboration with Crossover's Account Principal, Practice Lead, and Physician Lead. These three roles function collectively as a Triad to ensure clinic leadership is aligned with Crossover's objectives of achieving the 'quadruple aim': 1) reduced costs, 2) enhanced quality, 3) improved engagement, and 4) strong employee/provider relationships.

Key Responsibilities
  • Formulates the annual clinic budget and objectives, collaborating with the Triad to ensure alignment with client goals and contractual metrics.
  • Creates financial reports and client budgets, partnering with Finance, the Dyad, and clinical operations as necessary. Oversees unbilled expenses and performance guarantees, seeking client approval for additional expenditures or investments.
  • Facilitates a seamless transition from sales during the onboarding of new clients.
  • Develops and presents a two-year service and revenue growth strategy for the client.
  • Identifies opportunities for service and revenue expansion (both horizontally and vertically) in partnership with the client. Implements effective program management, coordinating with stakeholders to meet contractual milestones.
  • Designs, develops, measures, and reports on practice plan objectives, employing a structured problem-solving methodology.
  • Establishes strong relationships with clients and key decision-makers, assessing account strengths and areas for development, and collaborating with stakeholders to enhance effectiveness and efficiency.
  • Drives renewal strategies for existing clients and supports client negotiations.
  • Collaborates with clients to address contract inquiries, including billing and payment concerns.
  • Performs additional duties as assigned.
Required Qualifications
  • Bachelor's Degree
  • A minimum of 4 years of experience in account management or sales
  • A minimum of 4 years of experience managing client relationships
  • A proven track record of retaining and increasing client revenue for at least 4 years
Preferred Qualifications
  • Experience in the healthcare sector
  • Exceptional communication, interpersonal, and organizational skills to act as a trusted advisor to clients and an influential leader to team members
  • Proficient computer skills, with familiarity in Apple and Google technologies or client systems such as Microsoft or HP
  • Experience in a collaborative team environment
  • Creative, adaptable, and able to respond to changing priorities
  • Energetic, proactive, and capable of working both independently and within a team
  • Embraces innovative approaches to healthcare delivery
Physical Job Requirements
  • Travel to client locations and management meetings may be required, approximately 15-25%
  • Ability to stand, walk, and sit for extended periods
  • Requires corrected vision, hearing, and speech within normal ranges
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability.

Note to Recruitment Agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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