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Food and Beverage Server

2 months ago


Concord, California, United States Dave & Buster Full time
Job Overview:

At Dave & Buster's, we offer a unique work environment where no two days are alike. Experience the thrill of serving a diverse clientele while enjoying flexible scheduling that accommodates your educational or professional commitments. Our team members are exceptional, creating a vibrant workplace culture.

Dave & Buster's provides a competitive benefits package for various roles, including health insurance, dental and vision coverage, a 401K plan, complimentary games, and more.

POSITION SUMMARY: This role is essential in ensuring that our Guests enjoy an unmatched experience through prompt, friendly service and attentiveness to their needs.

Key Responsibilities:
  • Deliver an extraordinary Guest experience by providing the best combination of food, beverages, and entertainment in a fun-filled atmosphere.
  • Keep your supervisor informed of any issues or significant matters, taking corrective action when necessary or suggesting alternative solutions.
  • Create a welcoming and enjoyable environment for both Guests and Team Members.
  • Follow company sanitation standards diligently.
  • Manage your cash register accurately, ensuring all financial transactions are precise, including operating credit card machines and returning the correct change.
  • Adhere to responsible alcohol service protocols to prevent overconsumption and handle intoxicated Guests appropriately.
  • Monitor Guest behavior and alert a Manager when necessary.
  • Greet newly seated Guests promptly and courteously.
  • Take accurate food and drink orders from Guests.
  • Maintain a comprehensive understanding of the menu to address any inquiries regarding food and beverage items and their preparation.
  • Input orders into the Micros system swiftly and accurately, following the correct sequence and modifications.
  • Ensure food is properly garnished and deliver trays to the designated server's section, as well as assist in other areas as needed.
  • Work efficiently while adhering to the 'Full hands in, Full hands out' philosophy.
  • Assist with party setup and breakdown, as well as bus and reset tables as required.
  • Support fellow Team Members as needed based on business demands.
  • Be accountable for all sales associated with your Micros keys and complete side work at the start and end of your shift.
  • Engage in all promotional activities and contests to drive sales and enhance brand visibility.
  • Follow portion control guidelines to manage costs while maximizing Guest satisfaction.
  • Ensure ongoing Guest satisfaction by checking in after food delivery, maintaining drink levels, clearing clutter, and responding to needs promptly.
  • Keep your station clean and organized, setting up and breaking down tables as required.
  • Foster positive working relationships with all Team Members to promote a cooperative and efficient work environment.
  • Effectively communicate with Guests to generate excitement about the Dave & Buster's experience.
  • Demonstrate proficiency in operating the Micros system, processing credit card transactions accurately, and reconciling cash at the end of each shift.
  • Must be able to read and communicate effectively in English.
  • Listen attentively to Guests' orders and needs, and communicate clearly with Guests and Team Members using the Micros system.
  • Adhere to the dress code, maintaining a neat, clean, and professional appearance at all times.
  • Must be at least 18 years of age.
Physical Requirements:
The physical demands outlined here are representative of those that must be met by a Team Member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Availability to work days, nights, and/or weekends as required.
  • Ability to work in a noisy, fast-paced environment with distractions.
  • Capability to read and write handwritten notes.
  • Ability to lift and carry up to 30 pounds.
  • Mobility to move around the facility and stand for extended periods.
  • Ability to walk or stand for the entirety of the shift.
  • Frequent reaching, bending, and stooping.
These statements are intended to describe the general nature and level of work performed by individuals in this position and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

As an equal opportunity employer, Dave & Buster's is committed to nondiscrimination in all aspects of employment and complies with all applicable Federal, State, and Local laws regarding nondiscrimination.

Dave & Buster's is proud to be an E-Verify Employer where required by law.

Compensation:
  • Hourly wage ranges from $16 to $16.
Salary Range:
16

16

We are an equal opportunity employer and participate in E-Verify in states where required.