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Strategic Growth Manager

1 week ago

Sacramento, California, United States Virtual Full time

Key Responsibilities

The General Manager will be responsible for leading our residential heating and cooling operations, driving revenue growth, and improving operational efficiency. This is a senior leadership position that requires a strong leader with excellent communication and interpersonal skills.

About the Role

You will be responsible for managing a team of professionals, overseeing operations, and ensuring compliance with safety regulations and company policies. The ideal candidate will have a proven track record of driving revenue growth, improving operational efficiency, and delivering exceptional customer service.

Responsibilities:

  • Financial Performance: Drive revenue growth and improve financial performance by developing and implementing effective strategies.
  • Sales Strategy & Team Management: Develop and implement sales strategies to drive growth, while motivating and training the sales team to ensure high levels of performance.
  • Customer Service Excellence: Ensure timely call answering, high-quality customer service, and efficient execution of dispatch guidelines by customer service representatives and dispatchers.
  • Team Leadership & Development: Lead, train, and develop team members to ensure a high level of performance and skill.
  • Operations Oversight: Supervise the installation, repair, and maintenance of heating and cooling systems, ensuring quality and efficiency in service delivery.
  • Technician Coordination: Oversee and coordinate the activities of technicians and staff, ensuring quality and efficiency in service delivery.
  • Compliance & Safety: Ensure adherence to safety regulations and company policies at all times.
  • Market Adaptability: Monitor market trends and adapt strategies to meet evolving business needs.
  • Problem Solving: Conduct regular inspections to identify potential issues and recommend effective solutions.
  • Vendor & Partner Relations: Manage and build professional relationships with vendors and partners to enhance business operations.

Requirements:

  • Proven track record as General Manager in a residential heating and cooling business, with success in growing revenue and profit.
  • Extensive experience (10+ years) in HVAC, including system design and troubleshooting.
  • Strong leadership skills with a demonstrated ability to manage and lead teams of managers, technicians, installers, customer service representatives, and dispatchers.
  • Excellent communication and interpersonal skills.
  • Ability to perform under pressure and manage time effectively to meet deadlines.
  • Self-motivated with the ability to work independently and collaboratively.
  • Proficiency with Apple devices and Microsoft Office 365 suite for communication and operations.
  • Physical ability to push/pull/lift up to 50 lbs.