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Infrastructure Operations Specialist

2 months ago


New Carlisle, Ohio, United States Amazon Web Services, Inc. Full time
About the Role:
AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all global infrastructure within AWS. Our mission is to ensure the cloud remains operational and efficient.

We oversee all AWS data centers, managing servers, storage, networking, power, and cooling systems to guarantee our customers have uninterrupted access to the innovations they depend on.

Our team tackles complex challenges with numerous variables affecting the supply chain, and we seek skilled individuals eager to contribute.

You will collaborate with a diverse group of professionals, including software, hardware, and network engineers, supply chain experts, security specialists, and operations managers.

Our goal is to uphold the highest standards of safety and security while delivering virtually limitless capacity at the most competitive costs for our clients. We foster an inclusive culture that encourages innovative ideas and empowers you to see them through to fruition.

Key Responsibilities:
The Infrastructure Operations Specialist will be part of our expanding Central Infra Ops team, focusing on refining operational procedures and developing new tools to enhance our networks.

Your contributions will ensure the configuration and overall health of our infrastructure services, assisting in the creation of innovative methods to automate and scale our operations.

The responsibilities include:

  • Installation, configuration, monitoring, and troubleshooting of infrastructure hardware and network connectivity.
  • Ability to travel within the designated work area.
  • Work in a 24/7 operational environment.
  • Communicate effectively with both technical and non-technical personnel.
  • Work independently and collaboratively within a team.
  • Demonstrate a commitment to quality and possess strong multitasking abilities.
  • Collaborate closely with internal customers and external vendors to maintain infrastructure health.
A Day in the Life:
Our Infrastructure Operations Specialists possess exceptional technical skills and a broad knowledge base. They:
  • Install and troubleshoot infrastructure hardware, software, and connectivity.
  • Identify root causes of problems and understand the broader context.
  • Maintain service level agreements through proactive issue detection and reporting.
  • Act decisively in the absence of guidance.
  • Enhance effectiveness through process innovation.
About AWS:
Amazon Web Services (AWS) is the leading cloud platform globally, recognized for its comprehensive and widely adopted services. We pioneered cloud computing and continue to innovate, earning the trust of startups and Global 500 companies alike.

We value diverse experiences and encourage candidates from all backgrounds to apply, regardless of whether they meet all preferred qualifications.

At AWS, we prioritize work-life balance, ensuring that success at work does not come at the expense of personal life. Our culture promotes flexibility and support, enabling us to achieve great things together.

We are committed to continuous learning and fostering an inclusive environment through employee-led affinity groups and ongoing events that celebrate our diversity.

Basic Qualifications:
- Bachelor's degree in a STEM field, preferably in Information Systems or Computer Science, along with relevant certifications (e.g., CCNA, JNCIA) or 2+ years of IT systems experience.
- 2+ years of experience in technical domains such as Compute (servers and virtual machines), Networking (Cisco CCNA or equivalent), and Scripting (automation).
- 2+ years of hands-on experience as a network engineer, deploying large-scale networks in a corporate setting, including physical infrastructure installations (hardware integration, racking, and cabling).
Preferred Qualifications:
- 2+ years of hands-on experience with Cisco routers, switches, and firewalls.
- Experience working with data and telecom carriers to procure and activate network circuits.
- Experience administering, deploying, or supporting Aruba wireless network equipment.
- Proven ability to navigate ambiguity, prioritize needs, and deliver measurable results in an agile environment.

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.