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Ecommerce Operations Specialist Lead

2 weeks ago


Irvine, California, United States Paciolan Full time
Job Overview">

Paciolan is a leading provider of ticketing and fundraising solutions for the live entertainment industry. We empower over 500 organizations to sell more than 120 million tickets annually.

About the Role">

The Ecommerce Operations Specialist will be responsible for managing our clients' ecommerce sites, PAC Live. They will work closely with internal teams to ensure excellent consumer buying experience and maximize revenue.

  • Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
  • Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
  • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
  • Coordinate implementation and testing of PAC Live configurations
Responsibilities">

The ideal candidate will have excellent written and verbal communication skills, ability to work as part of a team, ability to multitask in a fast-paced environment and prioritize tasks accordingly, strong organizational skills and at least 5 years of experience on the Paciolan software platform.

  • Identify eCommerce operational improvements through Google Analytics data and industry best practices
  • Create and manage a project plan to implement improvements with the client
  • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
  • Identify product improvements and advise the Product Management team on business requirements
  • Participate in cross-departmental meetings to discuss enhancement requests