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Restaurant Operations Manager

2 months ago

Tracy, California, United States Five Guys Full time
Job Description

Job Summary:

The Shift Manager is a key member of the Five Guys team, responsible for ensuring the smooth operation of the restaurant during their shift. This includes managing the team, maintaining high standards of customer service, and ensuring that all food and beverages are prepared to the highest quality.

Key Responsibilities:

  • Team Management: Supervise and motivate the team to achieve high levels of customer satisfaction and sales growth.
  • Customer Service: Ensure that all customers receive a high level of service, responding promptly to their needs and resolving any issues that may arise.
  • Food Preparation: Oversee the preparation of all food and beverages, ensuring that they are prepared to the highest quality and presented in a clean and attractive manner.
  • Restaurant Maintenance: Maintain the cleanliness and organization of the restaurant, including the kitchen, dining area, and restrooms.
  • Inventory Management: Manage inventory levels, ensuring that stock is ordered and received in a timely manner and that waste is minimized.
  • Secret Shopper Program: Participate in the Secret Shopper program, providing feedback on customer service and food quality.

What We Offer:

  • Competitive Pay: Earn a competitive hourly wage, plus tips and bonuses.
  • Benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for Advancement: Develop your skills and experience, with opportunities for advancement to senior roles within the company.
  • Fun and Supportive Work Environment: Work in a fast-paced, dynamic environment with a team of like-minded individuals who are passionate about delivering exceptional customer service.

Requirements:

  • 1-2 Years of Supervisory Experience: Previous experience in a supervisory role, preferably in the food service or retail industry.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to motivate and lead a team.
  • Customer Service Focus: A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations.
  • Flexibility and Adaptability: Ability to work a variety of shifts, including evenings and weekends, and to adapt to changing circumstances and priorities.