Customer Service Representative

2 weeks ago


Seattle, Washington, United States Alaska Airlines Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Alaska Airlines. As a key member of our airport team, you will play a vital role in creating remarkable experiences for our guests.

Key Responsibilities
  • Greet and assist guests with travel needs, providing exceptional service in a fast-paced environment.
  • Perform various tasks, including checking in guests, boarding flights, and assisting with baggage.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with other team members to ensure seamless guest experiences.
  • Adhere to company policies and procedures, maintaining a high level of safety and security.
Requirements
  • Minimum 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills.
  • Ability to work varied shifts, including weekends and holidays.
  • Flexibility to adapt to changing situations and priorities.
  • Ability to learn and use an iPad and computerized check-in system.
What We Offer
  • Competitive hourly rate of $19.98.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401(k) match program and quarterly bonus plans.
  • Flexible scheduling and opportunities for professional growth and development.
Why Join Our Team?

At Alaska Airlines, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and opportunities for growth and development, as well as a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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