Vehicle Recovery Specialist

At IAA, our Vehicle Recovery Specialists are committed to providing exceptional towing solutions. They manage the inbound and outbound transportation of light-duty vehicles, including motorcycles and travel trailers, catering to a varied clientele. Essential duties include timely vehicle pickup and delivery, effective communication with customers and dispatch teams, and meticulous completion of all required documentation, such as title verification.

Our specialists are dedicated to achieving performance targets, ensuring safe and damage-free towing, and executing minor mechanical tasks to maintain the operational integrity of tow trucks. They operate company vehicles responsibly, adhering to all safety regulations and licensing standards. Additionally, they are responsible for keeping towing equipment and accessories in optimal condition, conducting regular inventory checks as instructed by management.

Beyond towing responsibilities, specialists may also take on yard attendant or loader operator roles as necessary. With a strong emphasis on safety, they embrace technological advancements and remain at the forefront of the auction industry. Flexibility is crucial, as they may be called upon to assist in Catastrophe events or branch support operations, with deployment notifications provided by management, which may be limited and could require less than 24 hours' notice.

Please note, this is not a current job opening. We are gathering interested candidates for future consideration for our Vehicle Recovery Specialist team.

Key Responsibilities:

• Safely operate company tow trucks while preventing damage to vehicles in transit.
• Conduct pre and post-trip inspections to ensure the integrity of towed vehicles.
• Perform pre and post-trip inspections to confirm tow trucks are in excellent working condition and comply with safety standards.
• Collaborate effectively with the IAA Dispatch Team and Tow Supervisor, fostering a positive work environment.
• Deliver outstanding customer service.
• Document all pickup and delivery events, capturing necessary information, including images, using the IAA Tow App.
• Maintain towing equipment and accessories, performing daily inventory checks.
• Keep flatbeds clear of debris and clean up any oil or residue to maintain a pristine deck.
• Refuel trucks at the end of each shift.
• Plan routes efficiently to maximize daily productivity.
• Verify information on the IAA Tow App to ensure assignment accuracy, including payment methods and required documents.
• Confirm title information when title pickup is necessary and communicate any discrepancies with the IAA Dispatch Team.
• Ensure all assigned towing jobs are completed on or before the designated due date.
• Record and file information on vehicles assigned to the facility during check-in.
• Detail vehicles to enhance their appearance and value for auction, with training provided.
• Recover keys, license plates, and other items from vehicles at the facility, storing them appropriately.
• Train for and operate a front-end loader to maneuver vehicles and equipment within the IAA facility.
• Load and unload trucks during vehicle delivery or pickup.
• Ensure equipment functionality through routine inspections and basic maintenance, maintaining safe operating conditions for the loader.
• Manage lot inventory of vehicles and parts.
• Capture and record vehicle information, perform improvements (e.g., shrink wrapping), and conduct light maintenance in preparation for sale.
• Maintain composure and vigilance, actively avoiding potential safety hazards while operating heavy equipment.
• Consistently uphold a safe work environment by promptly reporting any policy violations to a supervisor or manager.
• Perform other duties as assigned based on business needs.

Required Skills:

• Possess a valid Driver's License.
• Hold a valid medical card.
• Minimum of 1 year of towing or transport experience.
• Willingness to work 12-14 hour shifts, including weekends and holidays (this role is eligible for overtime).

Competencies:

• Must be attentive and drive with caution.
• Possess route planning and efficiency skills.
• Ability to navigate hazards and obstructions effectively.
• Strong customer service skills.
• General mechanical knowledge of trucks and automobiles.
• Detail-oriented approach.
• Excellent written and verbal communication skills.
• Knowledge of vehicle drive trains to successfully tow salvage vehicles.

In return for your exceptional skills and contributions, we offer a comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacation time.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. IAA serves a global buyer base located throughout over 170 countries and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

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