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Receptionist for Hospitality

2 months ago

Tempe, Arizona, United States Best Western Group Full time

Guest Services Representative

Job Overview

Property Overview

Located in a vibrant area, this hotel offers a welcoming atmosphere where guests can enjoy the comforts of home while exploring the local attractions. Guests can start their day refreshed after a restful night, indulging in premium amenities and local delicacies available in the lobby. The hotel is conveniently situated near corporate offices and educational institutions, making it an ideal choice for both business and leisure travelers.

Job Role: Guest Services Representative

Role Summary: The Guest Services Representative is the face of the hotel, ensuring that every guest receives exceptional service throughout their stay. This position involves collaborating with various hotel departments to guarantee a seamless experience for all guests.

Key Responsibilities:

  • Maintain an up-to-date record of room availability, reservations, and assignments.
  • Possess a comprehensive understanding of the reservations system, including cancellation policies.
  • Familiarize oneself with room types, locations, and pricing.
  • Check in arriving guests and allocate rooms accordingly.
  • Coordinate with housekeeping to update room statuses, including check-outs and special requests.
  • Work with maintenance to address any guest room issues promptly.
  • Utilize effective sales techniques to promote room bookings and hotel services.
  • Stay informed about daily events and activities within the hotel.
  • Report any unusual incidents or guest requests to management.
  • Handle guest complaints professionally and courteously.
  • Process guest check-outs and manage financial transactions accurately.
  • Ensure guest privacy is maintained at all times.
  • Exhibit a high standard of professionalism in appearance and conduct.
  • Participate in departmental meetings as required.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Strong communication skills with guests and staff.
  • Knowledge of local attractions and events.
  • Understanding of credit and cash handling procedures.
  • Ability to learn safety and emergency protocols.
  • Proficient in the use of front office technology.
  • Familiarity with proper telephone etiquette.
  • Willingness to work flexible hours, including weekends and holidays.

Employment Type: Full-time

Compensation: Starting at $16.00 per hour

Benefits:

  • 401(k) plan
  • Dental and health insurance
  • Employee discounts
  • Paid time off
  • Vision insurance

Work Environment: This position is based in a dynamic hotel setting that prioritizes guest satisfaction and service excellence.

The hotel is committed to equal employment opportunities for all individuals, ensuring a diverse and inclusive workplace.