Technical Systems Support Specialist

7 days ago


Jonestown, Pennsylvania, United States Sunset Grown Full time

Welcome to Sunset Grown, a leading greenhouse vegetable company in North America. Our award-winning produce is packed under the SUNSET brand and available at top grocery retailers across the continent. As a family-owned business for over 65 years, we pride ourselves on having the most flavorful products and talented team members.

We're constantly pushing boundaries to be a leader in fresh produce innovation. To help us fulfill our mission to inspire healthy living through exceptional flavor experiences, we seek individuals who demonstrate our PRIDE values: Passion, Respect, Innovation, Drive, and Excellence.

Our facility in Jonestown, PA, is currently seeking a Technical Systems Support Specialist to join our IT team. This role ensures that local and remote business systems remain online and running optimally, providing seamless support for end-users.

Job Summary:

The Technical Systems Support Specialist will provide advanced technical assistance for complex issues, maintain computer hardware and software, and ensure efficient operation of all IT systems. This includes resolving escalated help requests within established SLAs, using diagnostic tools, and providing hands-on support at multiple facilities.

Key Responsibilities:

  • Act as an escalation point for advanced or difficult incident/requests to IT Operations
  • Manage End User Systems, including laptop, desktop, and mobile device setup, management, and maintenance
  • Maintain Systems, including server and network setup, management, and maintenance
  • Document Imaging - Office and production label printer proactive maintenance and repair
  • Microsoft Active Directory - user, group, and computer object administration, including Group Policy
  • Microsoft Office 365 - account provisioning, de-provisioning, and maintenance
  • Windows Server - Setup, management, security, and maintenance
  • Datacenter Operations - VMWare, Virtual Networking, monitoring, and maintenance
  • Respond to telephone calls, email, and help desk requests for technical support
  • BUILD rapport with Mastronardi Produce business computing end-user community
  • Record, track, and document the service desk request problem-solving process
  • Create and maintain documentation for his or her home site and remote locations or applications
  • After-hours support as required. A mobile phone will be provided.

Requirements:

  • High School Diploma or equivalent required; Bachelor's degree in Computer Science, Information Systems, or related field preferred
  • Industry certification (e.g., MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA) preferred
  • 5-8 years related work experience; Work experience in JIT production environment preferred
  • Exceptional interpersonal skills; ability to present ideas in user-friendly, business-friendly, and technical language
  • Fluent English and strong written and oral communication language skills; Spanish a plus

Compensation Package: $85,000 per year + benefits

Benefits: Paid weekly; medical, dental, vision, life insurance; paid time off and holiday pay; employee engagement & recognition programs; opportunities for growth and advancement



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